The Microsoft Teams integration for Chat Experiences is a new way to seamlessly notify sales teams about prospect activity on site. With this integration, Chat Experiences can meet users in a primary communication channel that they already use daily.
Using the powerful rule capabilities within Chat Experiences, chat administrators will be able to define criteria of who/when/where Teams notifications are sent, ensuring the right team members are notified for key activities from accounts they care about.
Conduct Full Conversations Directly in Teams
Streamline your daily workflow and host your entire customer-facing chat conversations in Teams.
Leverage Flexible Routing Abilities
Flexible routing abilities let you determine who a notification is sent to and where - a routing group, an individual account owner, or even a global channel.
Seamless Visitor Experience
Use the built-in shortcuts to book meetings, collect visitor information, and rate the lead.